Help
FAQs
Sizing, shipping and returns, answered. If your question is not here, write to us at support@sundaywalks.com.
How quickly will you get back to me?
We answer messages in the order they arrive and usually reply within 24 hours. If you write to us over a weekend, expect to hear back on Monday.
How long does it take to process my order?
Orders are processed within 1 to 3 business days after your confirmation email, excluding weekends and holidays. Most leave sooner than that, and you will receive a second email with tracking as soon as yours has shipped.
Which sizes do you carry?
Sizes run from a 6.5 through to an 11, with half sizes across most of the range. The exact run varies by style: the Laney comes in whole sizes only, and a few styles stop at a 10. The size selector on each product page shows exactly what is in stock.
Can I change my shipping address after ordering?
Sometimes, but not always. Orders can be packed and out the door within 24 hours, so if you spot a mistake please email us straight away at support@sundaywalks.com with your name and order number and we will try to catch it before it leaves.
Do you ship internationally?
Yes. Available services and rates are shown at checkout once you enter your delivery address. Orders travelling outside the United States may attract import duties or taxes charged by the destination country, and those are the responsibility of the customer.
How do I track my order?
You will receive an email with a tracking number as soon as your order ships. Please allow up to 48 hours for the carrier to activate it. If tracking has not moved for several days, write to us and we will chase it for you.
Will my order arrive in one parcel?
Usually. If you order several pairs they may occasionally be split across two parcels arriving a day or two apart, and you will receive tracking for each one.
What is your return policy?
You have 30 days from receiving your order to request a return. Items need to be unworn, in their original packaging, and with tags attached. Email us at support@sundaywalks.com to start a return and we will send you a label along with instructions.
What if something arrives damaged or is not what I ordered?
Please check your parcel when it arrives. If anything is damaged, faulty, or not what you ordered, contact us with your order number and a photo and we will put it right.
Is it safe to order from this site?
Yes. Checkout runs over an encrypted connection through Shopify, and we never see or store your card details. All major cards are accepted.
