Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. Most orders leave our warehouse sooner. You will receive a second notification with tracking as soon as your order has shipped.
Shipping Rates and Delivery
Shipping charges for your order are calculated and displayed at checkout, based on your address and the service you choose. Delivery estimates are provided by the carrier at checkout.
International Shipping
We ship to a range of countries outside the United States. Available services and rates are shown at checkout once you enter your delivery address. Your order may be subject to import duties and taxes, which are collected by the destination country and are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.
Tracking Your Order
Once your order ships you will receive an email containing a tracking number. Please allow up to 48 hours for tracking information to become active with the carrier.
Missing or Delayed Parcels
Carrier delays occasionally happen, particularly during busy periods. If your tracking has not updated for several days, or the carrier has marked your parcel as delivered and you have not received it, please contact us at support@sundaywalks.com and we will help you trace it.
Damaged or Incorrect Items
Please inspect your order on arrival. If an item arrives damaged, defective, or is not what you ordered, contact us at support@sundaywalks.com with your order number and a photo, and we will make it right.
Questions
If you have any questions about shipping, please contact us at support@sundaywalks.com.
